The Lagos State Health Management Agency (LASHMA) has called on ILERA EKO Focal Persons in Ministries, Departments and Agencies (MDAs) to strengthen health insurance coverage across Lagos State.
Eko Hot News reports that the Permanent Secretary of LASHMA, Dr. Emmanuella Zamba, made the call during a three-day engagement meeting held at the Agency’s office in Alausa, Ikeja.
Dr. Zamba stated that with social health insurance now mandatory, enforcement of the Executive Order within MDAs has commenced.
She noted that Focal Persons play a critical role in driving awareness, resolving enrollee concerns and ensuring smooth implementation of the ILERA EKO scheme.
According to her, they serve as a vital link between LASHMA and public sector enrollees.
She stressed that effective coordination and accurate information dissemination are essential to the success of the Lagos State Health Scheme.
Declaring the programme open, Dr. Zamba described the sensitisation exercise as key to sustaining accessible and affordable healthcare delivery.
She said the meeting was organised to deepen understanding of the scheme’s operational processes, compliance requirements and policy updates.
The Permanent Secretary emphasised the need for alignment with regulations and collective responsibility in safeguarding the integrity of the scheme.
Dr. Zamba highlighted new initiatives introduced to improve service delivery.
These include expanded provider networks, additional benefits for public servants and the ILERA EKO Telemedicine Service offering 24/7 access to doctors.
She also referenced improved drug access through accredited community pharmacies and the LASHMA Assistance-In-Distress (LASHMA-AID) emergency response programme.
The Trans-Border Healthcare Initiative was cited as another innovation supporting public servants residing in Ogun border towns.
Head of Customer Service, Mr. Lanre Green, delivered a presentation on understanding the ILERA EKO customer journey.
He provided insights into enrollee management, service access and complaint resolution processes.
Green urged Focal Persons to act as first-line support and ensure timely submission of applications before the 25th of each month.
Other facilitators included Mr. Ayobami Olorunsogo and Mrs. Bunmi Peters.
Twenty Focal Persons were recognised with certificates and cash rewards for outstanding performance.
