The Lagos State Government has commenced Phase V of onboarding additional Ministries, Departments and Agencies (MDAs) onto the CitizensGate platform to deepen inclusive governance and transparency.
Eko Hot News reports that the exercise is being coordinated by the Office of Political, Legislative and Civic Engagement as part of efforts to strengthen citizen participation and accountability across the state.
Speaking at the programme held on Wednesday at the Secretariat, Alausa-Ikeja, the Permanent Secretary of the Office, Engr. Sholabomi Shasore said CitizensGate was created to promote direct interaction between citizens and government institutions.
She explained that modern governance demands accessibility, responsiveness, and accountability, as residents increasingly seek digital access to government services without visiting offices.
Engr. Shasore disclosed that the current onboarding exercise represents the fifth phase of MDA integration into the platform.
She revealed that 95 MDAs have already been onboarded, while an additional 25 MDAs have been approved for integration under Phase V.
According to her, the Office’s mandate to bring governance closer to the people has driven continuous upgrades of the CitizensGate platform to meet public expectations.
She noted that the platform enables real-time engagement between residents and the government while improving awareness of government actions and responsibilities.
The Permanent Secretary expressed appreciation to Governor Babajide Olusola Sanwo-Olu and Deputy Governor, Dr Obafemi Kadri Hamzat, for their support for citizen-centred governance.
She also commended the Special Adviser to the Governor on Political, Legislative and Civic Engagement, Dr Afolabi Abiodun Tajudeen, for his dedication to the initiative.
Engr. Shasore urged participating MDAs to support the integration process by providing operational procedures and constructive feedback to enhance service delivery.
She stressed that effective engagement depends on full MDA participation through clearly defined Service Level Agreements.
She added that the platform’s success relies on professionalism and institutional knowledge from all stakeholders.
Representing Prepaygo Technologies Limited, the session facilitator, Mr Bayo Solagbade, guided participants through the onboarding process.
He presented the implementation plan, timelines, required information, and sample customer relationship management workflows to ensure smooth and standardised integration.
