The Lagos State Ministry of Tourism, Arts and Culture (MTAC) has organised a two-day in-house training for Tourist Guide Officers to strengthen service standards and enhance visitor experiences across the state.
Eko Hot News reports that the training, themed “Emphasising Best Practices, Professionalism and Exceptional Customer Service in Tour Guiding,” was held at the J. Randle Centre for Yoruba Culture and History.
Speaking at the opening ceremony on February 18, 2026, the Commissioner for Tourism, Arts and Culture, Toke Benson-Awoyinka, stressed the need to equip tourist guides with relevant skills and professionalism for effective service delivery.
She noted that Lagos boasts rich historical and cultural assets, highlighting key Badagry landmarks such as the Badagry Slave Trade Market, First Storey Building, Point of No Return, and First Missionary Church as sites requiring accurate and engaging interpretation.
Benson-Awoyinka said the initiative aligns with Governor Babajide Sanwo-Olu’s vision of positioning Lagos as Africa’s leading tourism destination through quality service and seamless visitor engagement.
Permanent Secretary of the Ministry, Mrs. Bopo Oyekan-Ismaila, described the programme as a strategic investment in grooming competent tourism ambassadors for the state.
She urged participants to uphold professionalism in conduct and appearance while effectively communicating the ministry’s objectives to visitors.
Director of Administration and Human Resources, Mr Taoreed Dosunmu, commended the state government for prioritising capacity development and emphasised discipline and ethical standards in service.
Responding on behalf of participants, Mr. Olarotimi Jegede appreciated the initiative, noting that the training would improve their knowledge and overall service delivery.
The programme featured sessions on tour guiding fundamentals, tourism supply chain roles, work ethics and public service rules, sustainable tourism operations, environmental stewardship, and career development.
Facilitators included Mr. Taoreed Dosunmu, Mrs. Folashade Jide-Oyesola, Mrs Dupe Animashaun, Mr Peter Olaide Mesewaku, Mr. Temitope Saaka, and Mrs. Idowu Lateefah.
The training reflects Lagos State’s continued commitment to professionalising its tourism workforce and strengthening the sector’s contribution to economic growth.
