The Lagos State Ministry of Health has intensified efforts to strengthen professionalism and improve frontline service delivery across its health institutions with a newly concluded capacity-building programme for healthcare workers on Grade Levels 07 to 09.
Eko Hot News reports that the training focused on enhancing effective communication, workplace ethics, and public-facing conduct for junior-level staff who serve as the first point of contact in hospitals and government health facilities.
Declaring the programme open, Director of Medical Administration, Training and Programmes, Dr Mazeedat Erinosho, said the initiative aims to reshape workplace culture and ensure that citizens receive courteous, accurate, and professional service at all times. She noted that the diverse composition of participants—ranging from clerical officers and cleaners to drivers and administrative personnel—underscores the Ministry’s resolve to empower every cadre involved in public engagement.
Dr Erinosho warned that the training would not end as a routine workshop, revealing that mystery shoppers will be deployed to monitor real-time service delivery and assess the practical application of lessons learned. She emphasised that Lagosians deserve better communication and professional interactions at public health facilities.
Speaking during an interview, the Director said the training targets staff whose behaviour and communication heavily influence public perception of the government’s healthcare system. She added that follow-up assessments and direct supervision would ensure improvements are sustained across the board.
Facilitator and Managing Director of FlorenceJohn Health Limited, Mrs Ajayi Florence, described the Professionalism and Work Ethics module as critical for a fast-paced state like Lagos. Drawing from her experience as a retired Director of Nursing Services at the National Hospital, Abuja, she stressed that good workplace behaviour, empathy, accountability, and respect directly impact patie nt satisfaction and staff productivity.
Participants also testified to the impact of the programme. Nursing Officer Callisto Olufeyisayo said the training refreshed her understanding of communication in patient care and strengthened her ability to manage workplace relationships. Another participant, Yusuf Bisiriyu, noted that the programme broadened his knowledge of efficiency and patient-centred service, describing the insight gained as transformative for his role.
The training is part of the Ministry’s broader effort to guarantee that all personnel, clinical or administrative, possess the skills and professionalism required to deliver quality healthcare to Lagos residents.
